Outsourcing Brings New Opportunities
A Computerworld article indicated that in a recent survey of 210 senior IT executives at Global 1,000 companies and 242 executives at outsourcing service providers, the percentage of users satisfied with offshoring providers fell from 79% to 62% over the past year. Even more telling was the number of customers who prematurely ended domestic or offshore outsourcing contracts within a year: That figure jumped from 21% in 2004 to 51% this year. Yet, in a PricewaterhouseCoopers survey, 74% of the respondents said they plan to increase their use of offshore contractors. So while outsourcing is not living up to its expectations, it is still a growing trend. What does this mean to the IT professional?
There is clearly an opportunity for those who can show they have what it takes to make outsourcing successful A position has arisen for a Liaison to work with global teams to clarify requirements, improve communications and ensure adherence to specifications and deadlines. Testimony to the importance of this role is that while outsourcers are touting costs of $15 per hour (versus $90 in the U.S.), the actual costs are closer to $45 due to project delays. So if you have shown the talent to work with multi-national teams, whether in an outsourcing role or not, this skill set should be featured in your resume and career plans.